Please notify us 48 hours in advance for a refund up to 100%*. You may alternately re-schedule your tour for another day.
If your party Cancels the day before the tour (before 5pm HST), you may still be eligible to receive a 100% refund*. You may alternately re-schedule your tour for another day.
Day of cancellations do not receive refunds.
If you do not communicate with us and do not show up to the meeting location, your card will be charged the full amount due for the tour.
Please inform us of any circumstances where you will be late or not be able to participate in the tour.
Bookings made with 3rd party vendors are not guaranteed a 100% refund